Table of Contents
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1. What is ZART? 2. Can I become a seller on ZART?/ Can I sell on ZART? 3. What is the ZART MAX Plan? 4. What is the ZART FLEX Plan? 5. What is the cost for ZART FLEX plans? 6. What is ZART return policy? 7. What are ZART shipping details? 8. How much does it cost to sell on ZART?/ What are ZART Fees? 9. How does ZART sustain the business without charging "fees" ? 10. How do I create a shop owner account on ZART? 11. What is the cost of the FLEX and MAX plans? 12. What Core Services Does ZART Offer? 13. What should I do if I can’t upload photos on ZART? 14. What products can I sell on ZART? 15. Can shop owners create multiple accounts on ZART? 16. What are the payout options of ZART?/ How do you get paid on ZART? 17. Is product pricing determined by the ZART platform or by me? 18. Can I set my own shipping fees on ZART? 19. Can I sell custom products on ZART? 20. Can I sell digital products on ZART? 21. How do I contact customer support on ZART? |
1. What is ZART?
ZART is an online platform for artisans, creators, and handmade business owners to sell unique products.
✨ Handmade Focus – Showcase craftsmanship and quality.
🤝 Supportive Community – Connect with customers who value creativity.
🌍 Wider Reach – Sell nationwide or globally for more exposure.
Join ZART and grow your business!
2. Can I become a seller on ZART?/ Can I sell on ZART?
Yes, as long as you meet the legal requirements of your location (U.S), including the legal age, you can register as a seller on the ZART platform. We welcome all creators with handmade crafts. Let's join today~
If you are a brand or supplier, as long as it's related to handmade crafts, we also welcome you to join. Please leave a message first : )
3. What is the ZART MAX Plan?
The MAX Plan is a hands-free option where Zart handle packaging and shipping.
✔️ Send products to our warehouse – We take care of the rest.
📦 Packaging – $1.00–$2.50 per order.
🚚 Save up to 80% on shipping with no fees.
🎯 20% off services like listing optimization and branding.
Grow your brand while we manage logistics!
4. What is the ZART FLEX Plan?
The FLEX Plan gives you full control while choosing the support you need.
✔️ Manage your shop independently.
🛠 Pay only for the services you need.
🎯 10% off services like listing optimization, photography, and branding.
A flexible plan for sellers who want freedom with expert help when needed!
5. What is the cost for ZART FLEX plans?
💰 FLEX Plan Costs
💳 Transaction Fees – 2.39% (currently waived) + 3.4% + $0.37 per order (third-party payment processing fee).
🛠 Additional Services – Optional, based on seller needs.
6. What is ZART return policy?
Our return policy allows for returns within 30 days of delivery, with no restocking fee. Customers are responsible for return shipping. Items must be in original condition with tags and packaging. Contact us at return@zartusa.com to start a return.
7. What are ZART shipping details?
For Max Shop Owners, our handling time is 1-3 business days for general orders, 1-2 days for LA and Florida warehouses, and 1-3 days for seller direct shipping. Delivery time varies based on location, with an estimated 3-15 business days after shipment for general orders. We do not offer warranty but provide return and exchange services for quality issues.
For Flex Shop Owners, the handling time may vary but usually within 3 business days. Delivery time, the warranty, and Return and exchange services are the same as Max.
8. How much does it cost to sell on ZART?/ What are ZART Fees?
We aim to provide low-cost service options for creators.
$0 Listing Fees
$0 Setup Fees
$0 Monthly Subscription
As a limited offer, the only cost you'll see is a small processing fee charged directly by the credit card company—just 3.4% + $0.37 per order. This fee ensures secure and smooth payment processing for all your transactions.
9. How does ZART sustain the business without charging "fees" ?
We do things a bit differently. Instead of charging shop owners upfront, we believe in helping you grow first.
To support your journey, we offer optional services like raw material supply, product photography, and brand design. These are available at fair prices, so you can pick what works best for you.
Your success is the key for us to thrive.
10. How do I create a shop owner account on ZART?
1️⃣ Visit shopzart.com and click “Sell on ZART.”
2️⃣ Click “Sign Up Your Business” and fill out the application form.
✅ Our team will review your application within 1-2 business days. Once approved, you’ll receive temporary login details for your shop owner interface.
📌 Check your spam and promotion
11. What is the cost of the FLEX and MAX plans?
ZART does not charge membership, subscription, or setup fees for either plan.
📦 MAX Plan – Sellers cover shipping to our warehouse. Packaging costs vary ($1.00–$2.50 per order). Get up to 80% off shipping.
🔄 FLEX Plan – Pay only for the services you choose.
Select the plan that fits your business.
12. What Core Services Does ZART Offer?
📸 Photography – Product images with customizable options.
🔍 Listing Optimization – SEO services to improve search visibility.
📦 Packaging Supply – Various packaging options for secure delivery.
🎨 Branding – Logo design and marketing materials.
🛍️ Raw Material Sourcing – Help with finding essential materials.
Tailor services to your needs!
13. What should I do if I can’t upload photos on ZART?
✔️ Use Google Chrome for the best experience.
📸 Ensure your photo meets format and size requirements.
🔳 Recommended sizes: 1000x1000, 1500x1500, or 2000x2000 (square images).
❓ If issues persist, contact customer service at support@zartusa.com for help.
14. What products can I sell on ZART?
✔️ Handmade & Original – No copyright infringement allowed. See our “Prohibited Items” in the Terms of Service for details.
❗ Approval is not guaranteed. Common rejection reasons include:
🚫 Copyright infringement or plagiarism
⚠️ Poor quality or harmful materials
📸 Low-quality images
15. Can shop owners create multiple accounts on ZART?
✅ Yes! Shop owners can create up to 3 accounts to separate different products. Each account has its own withdrawal function, but tax forms are calculated cumulatively based on the shop owner’s SSN.
📩 Need more than 3 accounts? Contact customer service with your reason for approval.
16. What are the payout options of ZART?/ How do you get paid on ZART?
💰 Payouts can be requested through the ZART Artist Center or by email. The payout cycle is every 30 days, and shop owners can track sales anytime.
🎁 Gift Cards & ZART Store Credit – No cost.
✉️ Checks by Mail – $5 processing + $1–$3 mailing fee per check.
💳 PayPal – 2.7% + $0.25 per transaction
🏦 ACH Transfer – 2.39% + $0.25 per transaction.
17. Is product pricing determined by the ZART platform or by me?
💰 Shop owners set their own prices. Shipping costs are automatically calculated based on the shipping address.
18. Can I set my own shipping fees on ZART?
❌ Sorry to say No. To gurgantee the smooth and trustworthy shopping experience, shipping fees are automatically calculated by the platform based on the shipping address.
19. Can I sell custom products on ZART?
✅ Not yet, but coming soon! Custom products require extra customer service, and to reduce risks, direct communication is currently limited.
📢 Future Plans: ZART will launch a pilot program for selected high-quality shop owners. This will include standardized communication forms and a dedicated customer service model for a smooth experience.
20. Can I sell digital products on ZART?
✅ Yes! Shop owners can upload digital products when creating a listing.
📩 Once a buyer completes payment, they receive an email notification with a download link.
⚠️ File size limit: 2 MB. If your file exceeds this or you face upload issues, contact customer service for help.
21. How do I contact customer support on ZART?
📩 Email: support@zartusa.com
💬 Live Chat: Click the “Chat” icon on our website.
We’re here to help!
