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FAQs

How do I add new listings to my store?

Click the corresponding section, verify your unique seller ID, and you'll access the "Add New Listing" form.

After submitting the form, our team will review and approve your listing within 1-3 business days. Based on network and review conditions, the listing can be approved in as fast as a few hours.

You just need to wait patiently. If you do not receive a rejection email after three days, your listing is automatically approved and published. If you do not see your product listed, please contact support@zartusa.com.

I am using Self-Management Service, how can I update my shipping information?

Use the "Update Shipping" section to upload your shipping proof and tracking numbers.

First, verify your seller ID, then enter the order number you received. Upload your shipping proof, which is typically a packing video or package photo to minimize disputes and unnecessary losses, along with the tracking number or shipping label.

This ensures your customers receive accurate shipping information and timely updates.

How do I request a payout for my sales?

Navigate to the "Request Payout" section to manage your earnings. There is no minimum payout limit, and you can request a payout once per month. The payout amount will be the settled amount as of the request date, in accordance with the company’s return policy.

The payout will be sent to the default payment method provided in your application form. Payouts for multiple seller IDs cannot be combined and must be requested separately. For additional payout requests, please contact support@zartusa.com.

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